Whether in terms of hospitality, service, the choice of destinations and above all the value for money. The reviews are very positive. This is at least what most passengers interviewed say, less than a month after AirAsia X’s maiden flight in Mauritius, the leader of low-cost long-haul airlines. The first Mauritian passengers have already made trips to Kuala Lumpur, Malaysia, and other destinations in Asia such as Thailand, Bali, Australia, China or India. Therefore, for the majority, towards the unknown, because not knowing the airline.
It must be said that since its arrival in Mauritius, AirAsia X has not stopped making talk about it. First through its promotional campaign then for safety issues. Indeed, four surveys were initiated in Australia by the Australian Transport Safety Bureau on the low-cost airline. This, after a sixth incident in 18 months in the Australian sky. The Prime Minister’s Office said he was following the situation very closely. “We are awaiting the repercussions of the Australian investigations,” says one source.
In fact, what about AirAsia X, service on board, meals and hospitality, among others? Buckle up your belts and be ready for take-off! After a few days of vacation, the time is up. At the KLIA2 airport in Kuala Lumpur, Malaysia, on Tuesday, October 25, passengers, mostly Mauritians, are taking their seats in the Airbus to Plaisance, Mauritius. All seats in economy class were taken.
The first passenger questioned on board, Kenny Dhunoo, tells us that he was on his honeymoon with his wife Reema. They are coming back from Bali. The couple confess to hesitating before booking their plane tickets. “We hesitated before taking AirAsia X but finally it’s top! The level of service is not bad. We are satisfied. AirAsia X allows us to travel more. ”
Shervin Shummoogum, another passenger, agrees. And that “the value for money is good. I paid Rs 15,000 a ticket to Thailand while usually it costs me twice as much. ”
Other passengers will be more nuanced in their remarks. As it is a low-cost service, we do not find all the services that are normally offered free on other flights. For example, à la carte meals cost about Rs 200. And there is no TV screen on board except for those traveling to Australia. Vasant Rao Veeranah is one of those. He will say that there is no “TV screen on board, apart from that, I am satisfied. Meals are good and prices are affordable. ”
Some travelers will say that they are more free to decide what they want to consume on board. Like Vikash Mungla, who came with his wife and two children in Kuala Lumpur. “I prefer to choose my meal and I think there is a good choice. The service is good, it’s value for money. “Jean François Dominique Mareemoutou is of the same opinion. He who was at his baptism of the air does not hesitate to say that he will travel again on AirAsia X. “It had never occurred to me to travel before but it happened with AirAsia X Because it’s more affordable. ”
In short, satisfaction is required on this return flight to Mauritius. And some are already thinking about their next 2017 vacation! The Mungla family will go “to Australia”. For Kenny Dhunoo and his wife, it will be “Vietnam or Melbourne. Finally, AirAsia X allows us to discover Asia. His arrival is a good thing. ”
About AirAsia X
AirAsia X is the low-cost, long-haul AirAsia group that currently serves destinations in the Asia-Pacific region. The airline currently serves 22 destinations across Asia (Haneda, Osaka, Sapporo, Seoul, Busan, Taipei, Xian, Beijing, Hangzhou, Chengdu, Shanghai, Colombo and Kathmandu) ), New Zealand (Auckland), the Middle East (Jeddah, Tehran and Muscat) and Africa (Mauritius). AirAsia X operates a base fleet of 30 A330-300s, each with a configuration of 12 premium flat seats and 365 economy seats. The airline has carried more than 19 million passengers since it began a long-haul service in 2007. AirAsia X was awarded the World’s Best Low Cost Airline Cabin Premium and the Best Low Cost Airline Premium Seat Annual ceremony of the Skytrax World Airline Awards for three consecutive years, between 2013 and 2015.